The intermittent behavior of the nas device likely could have been due to a developing glitch in its operating system, a connectivity issue, or any. I took the hdd apart unfortunately the drive was one of those awful caviar green drives and. It started after i converted from a raid 1 to a nonraid through microsoft tech. Western digital my book troubleshooting, repair, and service manuals. How to recover files from wd my book external hard drive.
After publishing our howto guide on saving money with the toshiba 5tb 7200rpm external drives, we planned to do the same with the 8tb drives. Amazon quickly sent a replacementwhich again failed the complete drive test at around 30%. Buying a new mybook elite enclosure, removing the new drive, and installing your old drive may allow for data recovery. If your product is not listed above, please visit the product page. Mbwe shows failed datavolume and is not accessible anymore. In any case, everything is now moved over to my new drive. I tried the advice in this blog and i called western digital with no success. External drive failure wd my book essential 2tb my. Recently my 3tb wd my book gave up and would not power on, this is how i managed to rescue all of my 2. Based on my results, they said the drive was defective, and that i should return it to amazon, which i did. You store your vital data in the wd my book hard drive, if you encountered the data loss, you. Install it you have to extract it i created a new folder on my hard drive for wd software once you accept the license it will. But i wasnt willing to risk it, so i decided to copy over all of the hard drive files to a new hard drive that got delivered to me today.
Western digital my book is a sleek series of western digital wd external hard drives. Wd book 3tb cannot be accessed solved windows 10 forums. I have to do a chkdskr to make it work so im not able to schedule back up. Anyway, i was over there trying to help him get his data back, and opened up his case it was out of warranty, and attempted to plug the hd into another machine i. Wd backup installer fails to recognise wd drive discus and support wd backup installer fails to recognise wd drive in windows 10 installation and upgrade to solve the problem.
Recovering the data from a failed wd my book nas drive super user. Unlike some other people with this problem, my hard drive isnt showing up on my pc windows 7 or my husbands macbook air, and although it has a flashing blue light when plugged in, it isnt making that spinning sound, which has me worried it might be a gonner. Fix wd external hard drive not workingrecognizedshowing up. Decrypting a wd external drive data storage spiceworks. Then i attempted a firmware update, which failed, and my desktop computer no longer recognized the drive. However because my external hard drive happened to be sitting in front of my dvd drive, i unplugged it so that i could put in the windows dvd. Wd my book home edition 1 tb bought from costco last week. I connect this drive to my computer every weekend to backup the nas using microsofts synctoy utility. Recovering data from your western digital my book external hard drive. My book duo device, with wd smartware pr o, wd drive utilities, and wd security software usb 3. Western digital 6tb my book desktop external hard drive. Cannot run backup to wd my book after installing 360 v 5.
Wd my book drives not working posted in windows 10 support. Equipped with social media and cloud storage import, password protection and perfectly paired with wd backup or time machine, my book desktop storage helps keep your files safe. Wd my book drives and encryption automatically enabled. Apr 29, 2020 you just need to select the drive letter for your wd my book external hard drive in the window and click start button to begin scanning lost data on it. If the wd my passport readonly on mac problem is caused by the ntfs file system, installing iboysoft ntfs for mac to edit, rename, delete the saved files and transfer files to the readonly wd my passport hard drive. Western digital my book wdg1c7500 quick install manual pdf. A friend has a 4tb my book external drive, and his 2 year old managed to damage the unit from working.
Unable to boot windows with external hard drive attached. How i rescued my data from a 3tb wd my book external hard drive. The icons for wd security, discovery and backup are on my desktop. I received a call from someone who says that the enclosure which houses their wd my book essential 1 tb has failed, and trying to connect the drive itself to a pc is not an available option since their hard drive is encrypted and cannot be accessed without the builtin chipset, which is what would decrypt the drive and make it readable. My book duo user manual about your wd storage device 3 kit contents as shown in figure 1, your my book duo device kit includes the following. You can scan for errors as well as check for increases in temperature, noise, or read and write errors, which can. As if403 gbs of clinical videos lots of stuff i havent blogged about gone or maybe not. Ace data recovery team advises you to stay home and ship your failed media to our. Then launch this software and select recover drives option from the main screen figure 1. I have not yet tried with time machine but this one also fails the complete drive test with same message. I ran all the tests again, got identical results, then called wd tech support. Wd my passport failure and fatal device hardware error. Mac os x does not work well with ntfs unless having a thirdparty software but usually can read it, dont know about the newer macos as my macbook drive controller failed during an upgrade.
Check the drive status indicators on the front of the device. One is a wd my book 4tdrive and the other a 5t drive. During the process i get a message that says it cannot see a target drive. When a drive fails, the utility displays a warning message.
Dont ask me why the hard drive suddenly stopped giving me fatal errors. Here is the easy answer for this fix you have to download wd quick formatter here is the link because it took me forever to figure out how to do this i went from website to website but here is your solution download this. Have you tried accessing the drive on a different computer. A 4tb wd my book i got a bit over a year ago came formatted as exfat, probably because the packaging showed it as usable on a pc and a mac.
The first gave issues accessing folders under time machine and failed a complete drive test. Western digital mybook drive lock encryption failure and recovery. View and download western digital my book wdg1c7500 quick install manual online. I added the admin password and created an account called bill. Wd drive utilities lets you configure, manage, and diagnose your western digital external drives. The complete test drive fails, sometimes after 10% sometimes it passes to 20 or 30%, then i see a red message complete drive test failed. Raid optimized firmware is perfect for twodisk array systems with auto management of drive operations. A wide variety of culprits can cause this behavior.
Then connect the failed wd external hard drive to it. Using hard drive sentinels report, i sent the information to western digital even though the drive was technically out of calendar warranty since there were so few hours of operation. The my book duo drive comes with raidoptimized wd red drives inside to deliver highspeed, quality storage to rely on. Determining which drive failed whether the application is running or not, the wd drive utilities software continuously monitors the operational condition of your my book duo drives. My 1tb wd external hard drive is not working on my windows 10 pc and i can do nothing to the drive since it fails to show up in this pc. I bought a western digital my book essential edition 1tb external hard drive in. I keep getting unknown usb device device descriptor request failed code 43. I dont know what reasons have made the drive not responding, and neither i know any solutions. I used the my book in its delivered state, raid 0 the my book can be configured as raid 0, 1 or jbod. Western digital my book shucking guide get cheaper hard drives. Wd my book essential not being recognized in windows 10. Equipped with social media and cloud storage import, password protection and perfectly paired with wd backup or time machine, my book desktop storage helps keep your. Wdg1c1600 my book premium edition 160 gb external hard drive, wdg1c2500n my book premium edition 250 gb.
Few easy steps to restore files from a failed wd passport external hard drive. We specialize in recovering all of these models and variations. Feb 26, 2020 i received a call from someone who says that the enclosure which houses their wd my book essential 1 tb has failed, and trying to connect the drive itself to a pc is not an available option since their hard drive is encrypted and cannot be accessed without the builtin chipset, which is what would decrypt the drive and make it readable. May 17, 2016 wd my book drives not working posted in windows 10 support. The needed files were copied successfully and approximately 48 hours later the drive failed. Wd tells me the drive interface has failed on both drives, at the same time. Read speeds up to 2000mbs to decrease load times and get you into the game faster. Raid optimized firmware is perfect for twodisk array systems with auto management of drive operations to help ensure readwrite cycle data integrity. Why isnt my wd my book external hard drive being recognized. I have had very good service from western digital in the past and. Learn how to restore data from failed wd passport hard drive.
Click on the wd external hard drive and then press on next option to initiate. In addition, western digital also manufactures a dual drive raid version of the my book world, my book pro and my book premium. I tested it again and realized that it was the external hard drive that was preventing windows from loading properly. Western digital my book problem question and answer dti. Western digital mybook drive lock encryption failure and. Fix wd external hard drive not workingrecognizedshowing. Ive saved quite a lot of important files inside the drive. Seagate expansion 8tb desktop external hard drive usb 3. Western digital usb external hard drive data recovery. How to copysave my files from wd my book world edition white light i or ii further as mbwe hard drives when mbwe doesnt boot up at all or.
This guide introduces three common scenarios in which you might find your wd my passport external hard drive readonly on mac. Western digital 6tb my book desktop external hard driveusb 3. Since it writes to both internal drives at once, this writes a lot faster than my single drive 4tb my book. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos, music and documents. Hi everyone, got same problem, i buy a wd mybook essential 1tb usb3. If the first scan cannot search your data, you can go to deep scan with allaround recovery data recovery mode which will deeply search more data. Hello guys, i tried to power up my drive wich is a mybook 2t cant really tell more about it, it always worked nicely but i havent been using it for a while, tonight i tried to plug the 12v adapter into the wall and didnt launch also connected 3. Aug 30, 2016 but i wasnt willing to risk it, so i decided to copy over all of the hard drive files to a new hard drive that got delivered to me today. You can easily replace the failed hard drives inside the enclosure then rebuild raid to setup.
Wd my book live data recovery results while we cannot directly diagnose this clients nas as a whole, there were likely two points that failed in this wd my book live data recovery situation. Western digital mybook elite external hard drives use hardwarebased encryption chips to optionally encrypt drives using 256bit encryption. Often the readwrite heads themselves have failed, or are failing. Besides, with the aid of this awardwinning software, you can restore data from other failed or a nonbootable external hard drive manufacturer such as western digital my book, wd caviar, western digital my book world edition, wd red, wd purple drives etc. Wd discovery can also be used to manage your drive with wd drive utilities. Please select the product for reset instructions wd support. It is full to the brim 500gb worth of music files vids etc. Available in various editions from essential, to premium to world edition. Converted to ntfs file system and loaded the device with data. It seems that when i put that drive in the mybook enclosure it does not mount.
I took the hdd apart unfortunately the drive was one of those awful caviar green drives and theres no warranty and placed it on an external docking station. Thinking the enclosure was bad, i put in a wd drive to test it and it mounts just fine. We have spent years working with and discovering new ways to recover data from failed wd my book hard drives. Yes, i to am a casualty from this western digital wd5000co32 my book rubbish drive. Western digital my book problem question and answer dti data. Every time i try to back up files etc to my external wd drive i may work once in awhile. Wd mybook essential enclosure and non wd replacement drive. Western digital my book recovery hard drive data recovery. Request failed due to a fatal device hardware error wd.